Privacy Policy Clup99 – Your Data Protection

1 Personal Information We Collect

Clup99 collects your personal information through several means when you register, use, or interact with our platform. This information is necessary to ensure a safe, smooth, and trustworthy gaming experience for all members.

The following are the categories of information we collect:

Clup99 only collects information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or medical information without your explicit consent.

2 How We Use Your Information

The personal information you provide to Clup99 is used solely for legitimate purposes necessary to operate our platform. Below is a detailed breakdown of how your data is used:

• Identity Verification (KYC): Ensuring all members meet the minimum age requirement of 18 and preventing fraudulent registrations or identity fraud.
• Payment Processing: Facilitating fast and secure deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, and Boost.
• Account Management: Maintaining your account, processing support requests, and sending important account-related notifications.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, or any suspicious activity.
• Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform performance and experience.
• Legal Compliance: Fulfilling our obligations under applicable laws, including reporting to authorities where required.

3 Sharing Information With Third Parties

Clup99 understands the importance of your privacy. We do not share your personal information with third parties for marketing purposes without your explicit consent. However, there are certain situations where data sharing is necessary and legally permitted:

4 Cookies, Tracking & Similar Technologies

Clup99 uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and analyse platform usage. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as staying logged in and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Helping us understand the most frequently visited pages and how members interact with platform content.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the Clup99 platform.

5 Data Retention & Deletion

Clup99 retains your personal information only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active plus 7 years after account closure to meet audit and legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's financial legal requirements and AML compliance.
• Activity & Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

6 Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by Clup99:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data (subject to our legal obligations).
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Restriction: You have the right to request that we restrict the processing of your data under certain circumstances during an investigation or dispute.

To exercise any of the above rights, please contact our support team via live chat on the platform or by email at [email protected]. We will process your request within 14 business days.

7 Account Security & Member Responsibilities

While clup99 takes comprehensive technical and organizational measures to protect your data, the security of your account also depends on your own actions. We encourage all members to:

8 Changes to This Privacy Policy

Clup99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. We are committed to notifying you of any significant changes through the following means:

• In-app or web platform notification on Clup99 upon your next login.
• An email notice will be sent to your registered email address at least 14 days before the changes take effect.
• A prominent notice displayed on the platform's home page for a specified period.

The effective date of each version of the Privacy Policy will be clearly stated at the top of this document. Continued use of the clup99 platform after any changes take effect constitutes acceptance of the revised terms.

9 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):

If you are not satisfied with our response, you also have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant Personal Data Protection Department.