Terms and Conditions Clup99 – Complete Member Guide

1 Acceptance of Terms

Clup99 provides an online entertainment platform covering Live Casino games, Slot Games, and a variety of other games for eligible members. Use of this platform is fully subject to the Terms and Conditions stated in this document.

These Terms take effect as soon as you complete the registration process on clup99. By clicking the "Register" button or using any of our services, you confirm that you have read, understood, and agree to be bound by all these terms.

2 Eligibility & Account Registration

To register and use the clup99 platform, you must meet the following requirements:

• Aged 18 years and above on the date of registration.
• Not a citizen or resident of a jurisdiction where online gambling is prohibited.
• Have full legal capacity to enter into a binding agreement.
• Register with truthful, accurate, and current personal information.
• Only holding one active account per individual, IP address, device, or household.

Clup99 reserves the right to request identity verification documents (KYC) at any time to confirm member eligibility. Documents that may be requested include an identification card, bank statement, or recent proof of address. Failure to provide the required documents within the specified timeframe may result in temporary account suspension.

3 Account Usage & Member Responsibilities

Each member is fully responsible for all activities that occur within their account. You must:

• Ensure your account password is kept strictly confidential and not shared with anyone.
• Notify Clup99 immediately if you suspect your account has been accessed without authorisation.
• Use your account for personal entertainment purposes only — not for business or commercial use.
• Keep your account information up to date, especially your email address and mobile number.

Clup99 will not be held liable for any financial or other losses arising from a member's failure to comply with the above responsibilities. All transactions made using your login credentials are considered valid and acknowledged by the platform.

4 Deposit & Withdrawal of Funds

Clup99 supports a range of popular deposit and withdrawal methods in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, and Boost. All transactions are processed in Malaysian Ringgit (MYR).

• Deposit: Credited to your account within seconds of payment confirmation. No processing fees are charged for deposits.
• Withdrawal: Processed within 1–3 business days after KYC verification is complete. Minimum and maximum withdrawal limits apply based on your account tier.
• Verification: The withdrawal method must match or correspond to the original deposit method to satisfy anti-money laundering (AML) requirements.
• Transaction Limits: Daily deposit and withdrawal limits are stated in the Payments section of the platform and may vary by VIP membership tier.

Clup99 reserves the right to suspend or cancel suspicious withdrawals while an investigation is conducted. In such cases, our team will contact you via your registered email for further information.

5 Bonuses, Promotions & Wagering Requirements

Clup99 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to the following wagering (rollover) requirements:

• Each bonus has wagering requirements clearly stated on the respective promotions page.
• Bonuses cannot be withdrawn until the wagering requirements have been fully met.
• Bonuses are valid for one account only. Any attempt to claim duplicate bonuses using different accounts, devices, or IP addresses will result in bonus forfeiture.
• Clup99 reserves the right to cancel bonuses if a member is found to have violated any promotional terms.
• The validity period of each bonus is as stated in the respective promotion terms. Expired bonuses cannot be reactivated.

6 Game Rules & Integrity

All games offered on the clup99 platform use a Random Number Generator (RNG) certified by independent verification bodies, ensuring game outcomes are fair and cannot be manipulated.

• Players must play individually without the assistance of third-party software or automated bots.
• Game results displayed by the Clup99 system are final and binding.
• In the event of a technical disruption during gameplay, clup99 reserves the right to void the affected round and return the original wager to the player.
• Players are not permitted to exploit any bugs or technical vulnerabilities on the platform. Any such exploitation must be reported immediately to our support team.

Clup99 takes game integrity very seriously. We partner with internationally certified game providers that adhere to strict licensing and auditing standards to ensure a fair gaming experience for all members.

7 Prohibited Conduct

The following activities are strictly prohibited on the Clup99 platform and may result in immediate account closure and legal action:

8 Account Closure & Suspension

Clup99 reserves the right to close or suspend any account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to submit identity verification documents (KYC) within the specified timeframe.
• Registration of multiple accounts by the same individual.
• Requests from relevant legal authorities or regulatory bodies.

Members may also close their own account by contacting our support team. Account closure requests will be processed within 3–5 business days after identity verification. Eligible funds will be returned via the original payment method once all conditions are met.

9 Privacy & Data Protection

Clup99 respects the privacy of all members and is committed to protecting your personal information. The collection, use, and storage of your personal data are governed by our Privacy Policy our separate

• Your personal information is used solely for identity verification, payment processing, and service improvement purposes.
• Clup99 will not sell or disclose your personal information to third parties without your consent, except as required by law.
• All data is stored on secure servers protected by industry-grade encryption.

10 Liability Disclaimer

The clup99 platform is provided on an "as is" basis. While we make every effort to ensure uninterrupted operation, we cannot guarantee the service will be free from technical disruptions, delays, or errors.

• Clup99 is not liable for any indirect, consequential, or special losses arising from the use of the platform.
• Clup99 is not responsible for service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or government directives.
• Members are responsible for ensuring their use of the platform complies with local laws applicable in their jurisdiction.

All gambling activities carry financial risk. clup99 encourages all members to play responsibly and within their financial means. Please refer to the Responsible Gaming for further guidance.

11 Terms Amendment & Applicable Law

Clup99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of significant changes via:

• Email to the address registered in your account.
• Announcements via in-platform notifications or the clup99 mobile app.
• Notices displayed prominently on the platform's homepage.

Continued use of the clup99 platform after any amendments take effect constitutes acceptance of the revised terms. If you disagree with the amendments, you have the right to close your account before the effective date.